Service Level Agreement
Availability commitments for SquadSpace paid plans.
In plain terms
SquadSpace is currently offered as a paid subscription service with no uptime guarantee. This SLA takes effect only for paid plans that reference it.
01Uptime target
For eligible paid plans, we target 99.9% monthly uptime for the core Service, measured as the percentage of minutes the Service is available in a calendar month, excluding the exclusions below.
02Exclusions
- Scheduled maintenance announced in advance.
- Outages caused by third-party infrastructure or AI providers outside our control.
- Force majeure, misuse, or factors beyond our reasonable control.
03Service credits
Where we miss the target, eligible customers may request service credits against future invoices, calculated on a tiered basis. Credits are the sole remedy for missed uptime.
04Support response
Target first-response times will be published per plan tier. Live status is available on our status page.
§Contact
Questions about this document? Reach Ajay Shenoy at support@www.squadspace.co. Postal: Tokyo, Japan.